Payment Terms & Billing Policy

Last Updated: November 14, 2026

1. Payment Methods

Zivella accepts the payment methods displayed and available at checkout.

Depending on payment method availability, customers may pay using major credit cards, debit cards, and supported digital payment services.

Available payment options are presented during checkout before an order is submitted. Customers must use a valid payment method and provide accurate payment information to complete a purchase.

2. Payment Processing

Payment information is submitted securely through the payment processor available at checkout.

By placing an order, customers authorize Zivella and its payment processing partners to process the payment for the total amount displayed at checkout.

An order is not considered fully paid until the payment processor confirms successful payment.

If a payment is declined, unsuccessful, or cannot be verified, the order may not be processed. Customers should check their payment details or contact their card issuer or payment provider.

3. Pricing and Currency

All product prices on the Zivella website are displayed in U.S. Dollars (USD).

The product price shown on the product page is the price offered for that item. Applicable sales taxes and shipping charges are calculated and displayed during checkout before the customer completes the purchase.

The final order total includes the product price, applicable taxes, and shipping charges displayed at checkout.

Customers are responsible for reviewing the order total before submitting payment.

Zivella does not add undisclosed handling fees, service fees, or other unexpected charges after an order has been placed.

4. Billing Information

Customers must provide accurate and complete billing information when placing an order.

This information may include:

• Full name

• Billing address

• Shipping address

• Email address

• Phone number

• Payment information required by the payment provider

Customers are responsible for ensuring that their billing information matches the information associated with their selected payment method.

Incorrect or incomplete billing information may cause payment verification delays or order processing issues.

5. Order Confirmation and Payment Authorization

After an order is submitted, customers will receive an order confirmation email containing the order number and purchase details.

An order confirmation email confirms that the order has been received. It does not guarantee that payment verification has been completed or that the order has shipped.

Zivella reserves the right to review orders for payment verification, suspected fraud, incorrect pricing, or other transaction issues.

If an order cannot be completed, Zivella will contact the customer using the email address or phone number provided at checkout.

6. Order Processing Cutoff Time

Zivella operates on U.S. Central Time (CT), which observes Central Standard Time (CST) and Central Daylight Time (CDT).

Our order processing schedule is as follows:

• Orders placed by 5:00 PM CT, Monday through Saturday, begin processing on the same business day.

• Orders placed after 5:00 PM CT begin processing on the next business day.

• Orders placed on Sundays or U.S. public holidays begin processing on the next business day.

The 5:00 PM CT cutoff time determines when order processing begins. It does not represent the shipping or delivery time.

7. Billing Errors and Payment Issues

Customers should review their order confirmation and billing details after completing a purchase.

If you notice an incorrect charge, duplicate transaction, payment issue, or billing discrepancy, contact Zivella promptly.

Please include your order number, the email address used for the purchase, and a description of the issue.

Zivella will review the transaction and work with the payment processor to address verified billing issues.

8. Order Cancellations and Refunds

Customers who need to cancel an order should contact Zivella as soon as possible.

Cancellation requests are subject to the order's processing and fulfillment status. An order that has already entered fulfillment or shipped cannot be guaranteed cancellation.

Approved refunds are issued to the original payment method used for the purchase.

For eligible returns, refund conditions, return requirements, and refund processing timelines, please review our Return & Refund Policy.

Banks and payment providers may require additional time to post an approved refund to a customer's account.

9. Payment Security

Zivella uses the payment processing services available through its e-commerce platform and payment providers to handle customer transactions.

Payment information is processed through secure payment channels. Zivella does not request customers to send full payment card numbers, security codes, or passwords by email, phone, or social media messages.

Customers should only submit payment information through the secure checkout page on our website.

10. Billing Address and Business Address

Zivella's business contact address is:

Zivella
4965 Dennis Rd
Rembert, SC 29128-9797
United States

This address is provided for business correspondence and customer contact purposes. It is not a warehouse, fulfillment center, or return facility.

Customers must contact Zivella before sending any returned merchandise. Our customer service team will provide the return authorization instructions and the correct return shipping address.

Packages sent to the business contact address without prior authorization may not be accepted or processed as returns.

11. Customer Support

For questions about payments, billing information, order confirmation, or transaction issues, please contact us:

Store Name: Zivella
Address: 4965 Dennis Rd, Rembert, SC 29128-9797, United States
Phone: +1 803-432-6300
Email: Zivella@vipcareo.com

Customer Service Hours:

Monday – Saturday: 9:00 AM – 5:00 PM Central Time (CT)
Sunday: Closed
U.S. Public Holidays: Closed

Messages received outside business hours will be handled during the next customer service business day.

12. Policy Updates

Zivella reserves the right to update this Payment Terms & Billing Policy to reflect changes in payment procedures, business operations, or applicable requirements.

The latest version will be published on this page with its updated date.

Customers are encouraged to review this policy before completing a purchase.

Thank you for shopping with Zivella.