Shipping policy

Last Updated: November 13, 2026

Thank you for shopping at Zivella. We are committed to providing a smooth and reliable shopping experience. Please review our shipping policy for information about order processing, shipping methods, delivery estimates, and order tracking.

1. Shipping Destinations

Zivella currently ships orders to addresses within the United States.

We do not currently offer international shipping.

Please make sure your shipping address is complete and accurate when placing your order. Zivella is not responsible for delivery problems caused by incorrect or incomplete shipping information provided by the customer.

2. Order Processing Time

Orders are processed after payment has been successfully received.

Our standard order processing time is 1–3 business days.

Our order processing schedule is as follows:

  • Orders placed before 5:00 PM U.S. Central Time (CT) are received for processing on the same business day.

  • Orders placed after 5:00 PM CT will be processed starting the next business day.

  • Orders placed on Sundays or U.S. public holidays will be processed starting the next business day.

  • Saturdays are included in our regular order processing schedule.

Business days exclude Sundays and U.S. public holidays.

3. Order Cut-Off Time and Time Zone

Our daily order cut-off time is:

5:00 PM U.S. Central Time (CT)

The applicable time zone is U.S. Central Time, which observes:

  • Central Standard Time (CST, UTC−6) during standard time.

  • Central Daylight Time (CDT, UTC−5) during daylight saving time.

Orders received after the daily cut-off time will be handled on the next business day.

4. Shipping and Delivery Estimates

After an order has been processed and handed over to the shipping carrier, the estimated transit time is:

3–7 business days

Estimated delivery time includes both order processing and carrier transit:

  • Order processing: 1–3 business days.

  • Carrier transit: 3–7 business days.

  • Estimated total delivery time: 4–10 business days.

These are estimates, not guaranteed delivery dates. Actual delivery times may vary depending on the destination, carrier operations, weather conditions, and other circumstances beyond our control.

5. Shipping Costs

Shipping charges are calculated and displayed during checkout before you complete your purchase.

The shipping cost shown at checkout is the amount applicable to your order and delivery address.

Please review the shipping charge and delivery information carefully before submitting your order.

6. Order Confirmation and Tracking

After placing an order, you will receive an order confirmation email containing your order details.

Once your order has been shipped, we will send a shipping confirmation email with tracking information when it is available.

You can use the tracking number provided in the email to follow your shipment through the carrier's tracking system.

Please allow time for the carrier's tracking information to become available after the shipping label has been created.

7. Shipping Delays

We make every reasonable effort to ship orders within the stated processing and delivery estimates.

However, delivery may occasionally be delayed because of circumstances such as:

  • Severe weather conditions.

  • Carrier service interruptions.

  • High shipping volumes during holidays or peak shopping seasons.

  • Incorrect or incomplete delivery addresses.

  • Other events beyond our reasonable control.

If we become aware that your order cannot be shipped within the promised time, we will notify you and provide information about the delay and available options.

8. Incorrect Shipping Address

Customers are responsible for providing accurate shipping information at checkout.

If you notice an error in your shipping address, please contact us as soon as possible at Zivella@vipcareo.com.

We will make reasonable efforts to correct the address before the order is shipped. Once an order has been handed over to the carrier, we cannot guarantee that the shipping address can be changed.

9. Lost, Missing, or Damaged Packages

If your package appears to be lost, has not arrived within the estimated delivery period, or arrives damaged, please contact our customer service team.

Please provide your order number and a description of the issue so we can review the situation and assist you.

For damaged items, photographs of the product and packaging will help us assess the issue.

If the carrier's tracking information shows that a package has been delivered but you have not received it, please check your delivery area, mailbox, household members, and neighbors before contacting us.

10. Returns and Refunds

If you wish to return an item, please contact our customer service team before sending anything back.

Our business address is a contact and business correspondence address. It is not our return warehouse or authorized return address.

Customers must contact us to receive return authorization and the correct return shipping address before mailing a return.

For complete information about return eligibility, return procedures, and refunds, please review our Return and Refund Policy.

11. Contact Information

If you have questions about shipping, delivery, or an existing order, please contact us:

Store Name: Zivella
Business Address: 4965 Dennis Rd Rembert    SC 29128-9797 United States
Phone: +1 803-432-6300
Email: Zivella@vipcareo.com

Customer Service Hours:

  • Monday–Saturday: 9:00 AM–5:00 PM U.S. Central Time (CT)

  • Sunday and U.S. public holidays: Closed

We aim to respond to customer inquiries during our regular business hours.

Thank you for choosing Zivella. We appreciate your trust and support!