Legal notice

Last Updated: November 13, 2026

Welcome to Zivella. This Legal Notice provides important information about the ownership, operation, and use of our online store.

By accessing or using our website, you acknowledge that you have read and understood the information below.

1. Store Ownership and Business Information

This website is owned and operated by Zivella, an independent online retail business serving customers in the United States.

Store Name: Zivella

Business Address:
4965 Dennis Rd Rembert    SC 29128-9797 United States

Phone: +1 803-432-6300

Email: Zivella@vipcareo.com

Zivella specializes in women's fashion, shoes, boots, and children's clothing. We aim to provide customers with a convenient and reliable online shopping experience.

2. Business Address Notice

The business address listed in this Legal Notice is provided for business identification, customer communication, and correspondence purposes.

This address is not a retail store, shipping warehouse, fulfillment center, or authorized return address.

Customers must contact Zivella before sending returned products. Our customer service team will provide return authorization and the correct return shipping address.

Packages sent to the business address without prior return authorization may not be accepted or processed as returns.

3. Customer Service Information

Customers can contact us through the following channels:

Email: Zivella@vipcareo.com
Phone: +1 803-432-6300

Customer Service Hours:

  • Monday–Saturday: 9:00 AM – 5:00 PM

  • Sunday: Closed

  • U.S. Public Holidays: Closed

All business hours are based on U.S. Central Time (CT).

U.S. Central Time observes Central Standard Time (CST, UTC−6) during standard time and Central Daylight Time (CDT, UTC−5) during daylight saving time.

Messages received outside business hours, on Sundays, or on U.S. public holidays will be handled on the next business day.

4. Order Processing Schedule

Our daily order processing cut-off time is 5:00 PM U.S. Central Time (CT).

  • Orders placed before 5:00 PM CT are received for processing on the same business day.

  • Orders placed after 5:00 PM CT will be processed starting the next business day.

  • Orders placed on Sundays or U.S. public holidays will be processed starting the next business day.

  • Saturday is included in our regular order processing schedule.

For additional information about shipping methods, processing times, and estimated delivery, please review our Shipping Policy.

5. Website Content and Intellectual Property

All content displayed on the Zivella website, including text, graphics, logos, images, product descriptions, website design, and other materials, is protected by applicable intellectual property laws.

Unless otherwise stated, these materials belong to Zivella or are used with appropriate authorization.

Visitors may not reproduce, copy, distribute, modify, publish, or commercially use website content without prior written permission from the relevant rights holder.

6. Product Information and Accuracy

Zivella makes reasonable efforts to ensure that product descriptions, images, prices, sizes, colors, and other product information are accurate and up to date.

Product colors and appearance may vary slightly depending on screen settings, lighting, and device displays.

Customers are encouraged to review product details, size information, pricing, and order information carefully before completing a purchase.

7. External Links

Our website may contain links to third-party websites or services for customer convenience.

Zivella does not own or control these external websites and is not responsible for their content, privacy practices, security, or business operations.

Customers should review the terms and privacy policies of third-party websites before using their services.

8. Limitation of Website Information

The information provided on this website is intended for general shopping and customer information purposes.

Zivella makes reasonable efforts to maintain accurate website content and reliable website operations. However, we cannot guarantee that the website will always be uninterrupted, error-free, or free from technical issues.

Nothing in this Legal Notice excludes or limits any consumer rights that cannot legally be excluded or limited under applicable U.S. law.

9. Applicable Law

This Legal Notice and matters relating to the use of the Zivella website are governed by applicable laws of the United States and the State of Texas, without overriding any mandatory consumer protection rights under applicable law.

10. Related Store Policies

For additional information about shopping with Zivella, please review the following pages:

  • Terms of Service

  • Privacy Policy

  • Shipping Policy

  • Return and Refund Policy

  • Contact Information

These policies provide further details about purchases, payments, customer information, shipping, returns, and refunds.

11. Contact Us

For questions about this Legal Notice, our business information, or any other matter relating to Zivella, please contact us:

Zivella

Business Address:
4965 Dennis Rd Rembert    SC 29128-9797 United States

Phone: +1 803-432-6300

Email: Zivella@vipcareo.com

Customer Service Hours:
Monday–Saturday, 9:00 AM – 5:00 PM U.S. Central Time (CT)
Closed on Sundays and U.S. public holidays.

Thank you for visiting Zivella.