Terms of service

Last Updated: November 13, 2026

1. Introduction

Welcome to Zivella!

These Terms of Service govern your access to and use of the Zivella website, including all purchases, products, services, and related features available through our online store.

Zivella specializes in women's fashion, footwear, boots, and children's clothing, offering customers a convenient and enjoyable online shopping experience throughout the United States.

By visiting our website, browsing our products, or placing an order, you agree to be bound by these Terms of Service, together with our Privacy Policy, Return & Refund Policy, and Shipping Policy.

Please read these terms carefully before using our website or making a purchase.

2. Eligibility and Website Use

By using this website, you confirm that:

• You are at least 18 years old or are accessing the website under the supervision of a parent or legal guardian.

• You have the legal authority to enter into a binding purchase agreement.

• The information you provide during checkout is accurate, complete, and current.

• You will use our website for lawful purposes only.

You agree not to use our website for fraudulent activities, unauthorized transactions, harmful activities, or any purpose that violates applicable laws and regulations.

We reserve the right to restrict or terminate access to our website when fraudulent, abusive, or unlawful activity is identified.

3. Products and Product Descriptions

Zivella makes reasonable efforts to ensure that all product descriptions, photographs, prices, sizes, colors, and other product information displayed on our website are accurate and up to date.

Our product categories include:

• Women's fashion and clothing.

• Women's shoes and boots.

• Children's clothing and apparel.

Product colors and appearances may vary slightly depending on your device screen, display settings, lighting, and photographic conditions.

Customers are encouraged to review product descriptions, size charts, measurements, and other product details carefully before placing an order.

We reserve the right to update product descriptions, modify product selections, or discontinue products as part of our regular business operations.

4. Pricing and Payment

All product prices displayed on our website are listed in U.S. Dollars (USD), unless otherwise stated.

Prices, promotional offers, and product availability may change without prior notice. Changes will not affect orders that have already been accepted, except where correction of a pricing or listing error is necessary.

Applicable sales taxes and shipping charges will be displayed during checkout before the order is completed.

We accept payment through the payment methods made available at checkout.

By submitting an order, you authorize the applicable payment provider to charge your selected payment method for the total purchase amount, including applicable taxes and shipping charges.

All payments must be successfully authorized before an order can be processed.

If a payment is declined or cannot be verified, we may cancel or delay the order and notify you accordingly.

5. Order Placement and Acceptance

When you place an order on Zivella, you agree to provide accurate billing, shipping, and payment information.

After submitting your order, you will receive an order confirmation email containing your order details.

An order confirmation email acknowledges that we have received your order. It does not necessarily constitute final acceptance of the order.

Zivella reserves the right to review, refuse, or cancel an order for legitimate reasons, including:

• Suspected fraudulent or unauthorized transactions.

• Incorrect product pricing or listing errors.

• Product availability issues.

• Inaccurate or incomplete customer information.

• Payment authorization failures.

• Suspected resale activity or other violations of these Terms.

If an order is canceled after payment has been collected, the applicable amount will be refunded to the original payment method.

Customers will be notified of order cancellations and relevant refund arrangements.

6. Order Processing Time and Cutoff

Our daily order processing cutoff time is 5:00 PM Central Time (CT).

Orders placed before 5:00 PM CT are processed according to our regular order fulfillment schedule.

Orders placed after 5:00 PM CT will be processed on the next business day.

Orders placed on Sundays or U.S. public holidays will also be processed on the next business day.

Time Zone Information:

• Central Standard Time (CST) during standard time.

• Central Daylight Time (CDT) during daylight saving time.

All order processing cutoff times are based on U.S. Central Time.

Order processing time is separate from shipping and delivery time. Please refer to our Shipping Policy for additional information regarding shipping arrangements and estimated delivery times.

7. Shipping and Delivery

Zivella is committed to processing and shipping customer orders according to the information provided in our Shipping Policy.

Customers are responsible for providing accurate and complete shipping information at checkout.

Please review your shipping address carefully before submitting an order.

Zivella is not responsible for delivery problems caused by incorrect or incomplete shipping information provided by customers.

Shipping fees, processing schedules, estimated delivery times, and other delivery details are explained in our Shipping Policy.

Once an order has been shipped, customers may receive tracking information to monitor delivery progress.

Delivery estimates are provided in good faith. Actual delivery times may be affected by carrier operations, weather conditions, transportation disruptions, or other circumstances beyond our reasonable control.

8. Returns, Exchanges, and Refunds

Customer satisfaction is important to Zivella.

We accept eligible return requests within 30 days of the delivery date, subject to the conditions outlined in our Return & Refund Policy.

Returned merchandise must meet the applicable return requirements, including being unused, unworn, unwashed, and in its original condition with original tags and packaging.

All returns must be approved by our customer service team before merchandise is shipped back.

Return Address Notice

The business address displayed on our website is used for business correspondence and customer contact purposes. It is not our return warehouse address.

Customers must contact our customer service team to obtain the authorized return shipping address before sending any returned merchandise.

Returns sent to an unauthorized address may not be received or processed.

For customer-initiated returns, customers are responsible for return shipping costs.

For confirmed damaged, defective, or incorrectly shipped items, Zivella will cover reasonable return shipping costs.

Approved refunds are issued to the original payment method. Refund processing generally takes 5–10 business days after the returned merchandise has been received and approved.

For complete details, please review our Return & Refund Policy.

9. Order Cancellation

Customers may request an order cancellation before fulfillment and shipment begin.

Cancellation requests should be submitted as soon as possible by contacting our customer service team.

Orders that have already been shipped cannot be canceled. Customers may request a return after delivery in accordance with our Return & Refund Policy.

If an order is successfully canceled after payment has been collected, the applicable refund will be issued to the original payment method.

10. Promotions and Discount Codes

Zivella may offer promotional discounts, special offers, and coupon codes from time to time.

Promotional offers are subject to their stated terms and conditions.

Unless expressly stated otherwise:

• Discount codes must be entered during checkout.

• Promotional codes cannot be applied retroactively to completed orders.

• Discount codes cannot be exchanged for cash.

• Promotional offers cannot be combined unless explicitly permitted.

• Promotional offers may have expiration dates or product restrictions.

Zivella reserves the right to correct promotional errors and discontinue promotional offers in accordance with applicable law.

11. Intellectual Property

All content displayed on the Zivella website, including but not limited to text, product descriptions, photographs, graphics, logos, website design, and other materials, is protected by applicable intellectual property laws.

Unless expressly authorized, customers may not reproduce, distribute, modify, publish, copy, or commercially use website content without prior written permission from Zivella or the applicable rights holder.

Unauthorized use of website materials is prohibited.

12. User Conduct

By using our website, you agree not to:

• Violate applicable federal, state, or local laws.

• Submit false, misleading, or fraudulent information.

• Attempt unauthorized access to our website or systems.

• Interfere with website security or normal operations.

• Upload malicious software, harmful code, or unauthorized content.

• Copy or misuse website materials for commercial purposes.

• Engage in activities that may harm Zivella, other customers, or third parties.

We reserve the right to take reasonable action against activities that violate these terms or applicable laws.

13. Third-Party Services and Links

Our website may contain links to third-party websites, payment providers, shipping services, or other external platforms.

These services are operated independently and are subject to their own terms, conditions, and privacy policies.

Zivella does not control third-party websites and is not responsible for their content, availability, security, or independent business practices.

Customers are encouraged to review the applicable terms and privacy policies of third-party services before using them.

14. Disclaimer of Warranties

Our website and its content are provided on an "as available" basis.

We make reasonable efforts to maintain accurate product information, website functionality, and reliable shopping services.

However, we do not guarantee that website access will always be uninterrupted, error-free, or available at all times.

To the fullest extent permitted by applicable law, Zivella disclaims implied warranties that may apply to website use or products sold through our website.

Nothing in these Terms excludes or limits any warranty or consumer protection right that cannot legally be excluded or limited under applicable law.

15. Limitation of Liability

To the fullest extent permitted by applicable law, Zivella will not be liable for indirect, incidental, special, or consequential damages arising from the use of our website, delays beyond our reasonable control, or the inability to access our online services.

Our liability relating to a specific purchase will not exceed the amount paid for the product giving rise to the claim, to the extent permitted by applicable law.

Nothing in this section limits liability for matters that cannot legally be limited or excluded under applicable law.

This section does not affect any non-waivable rights available to consumers under applicable federal or state laws.

16. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses, claims, liabilities, and reasonable expenses arising from your unlawful use of our website or your violation of these Terms of Service or the rights of another party.

This provision does not apply to the extent a claim results from Zivella's own unlawful conduct or other circumstances for which liability cannot legally be transferred to a customer.

17. Governing Law

These Terms of Service and transactions conducted through the Zivella website are governed by the laws of the State of Texas, United States, without regard to conflict-of-law principles.

Any legal dispute will be handled by a